Refund Policy

Updated October 9, 2026

ViraLinq may offer one-time or recurring optional products separately from the free Smart Profile platform.

• The core ViraLinq Smart Profile platform is free, so no refund applies to free platform access.
• This policy applies to optional purchases sold by ViraLinq and supported legacy subscription charges. For creator-sold digital products, the seller's disclosed refund terms and applicable law may apply.
• Product-specific refund terms disclosed before checkout govern when they are more specific than this general policy, subject to applicable law.
• Unless different terms are shown before purchase, a customer may request a refund within 14 days of an eligible ViraLinq-sold purchase or renewal.
• Refund eligibility may depend on whether a digital allowance, processing service, or promotional product has already been used or delivered, subject to applicable law and the checkout terms.
• Approved refunds are returned to the original payment method. Access to the refunded allowance or product may end after processing, but a refund does not automatically delete the user’s account or creator-owned profile content.

To request a refund, email hello@viralinq.com with the account email, purchase date, and order or payment details.